Refund Policy

Last updated: July 28, 2026

Overview

OptiPlate Health sells personalized digital nutrition plans generated after you complete the intake form. Because content is produced on demand, refunds for change-of-mind are generally not available. We will fix technical defects and honor explicit safety exclusions you provided at intake.

1. One-Time Protocol Recalibration

If your plan has a technical defect (blank meals, corrupted data, failed generation) or includes an ingredient you explicitly excluded in your intake form, email [email protected] with your order ID and a clear description.

We will perform one free Protocol Recalibration — regenerating or correcting the plan to fix that specific issue. In most cases this resolves the problem without a refund.

2. When a Full Refund Is Issued

A full refund is issued only when:

  • recalibration does not fix a confirmed technical defect, or
  • after a second attempt, an ingredient you explicitly excluded still appears.

Refunds are not available for taste preference, recipe variety, difficulty following the plan, or incorrect information you entered (for example wrong weight or goals).

Meal regeneration (single-meal swaps inside your plan) is included in the digital service and is not sold separately.

3. EU/UK Consumers & Right of Withdrawal

EU and UK consumers generally have a 14-day right to withdraw from distance contracts for digital content. That right may be lost if you:

  • request immediate delivery of the digital plan, and
  • explicitly acknowledge at checkout that you lose the withdrawal right once delivery begins (checkbox).

If that acknowledgement was not recorded at checkout, your statutory rights remain. Nothing in this policy limits mandatory consumer protections in your country of residence.

The recalibration process above still applies to defective digital content.

4. How to Request Help or a Refund

Email [email protected] with your order ID (from Lemon Squeezy receipt) and a description of the issue. We aim to respond within five business days.

5. Payment Processing

Payments are processed by Lemon Squeezy (Lemon Squeezy, LLC), which may act as merchant of record depending on your region and their tax settings. Refunds, when approved, are processed through the same payment method subject to Lemon Squeezy and card-network rules. Their buyer terms apply to the checkout transaction: Lemon Squeezy Buyer Terms.

6. Abuse Protection

We may limit excessive regeneration or abusive usage to protect service integrity. These limits do not remove statutory consumer rights where applicable.

Contact

OptiPlateHealth
[email protected]