Help Center

Getting started

What is OptiPlate Health?

We calculate your Total Daily Energy Expenditure (TDEE) from your body data and activity level, then build a meal plan and weekly shopping lists around that number. One payment. You own the plan. No subscription.

How do I get my plan?

1. Create an account and complete the intake questionnaire (age, weight, height, activity, goals, allergies).
2. Choose 30, 60, or 90 days and complete payment.
3. Your plan is generated within minutes. Access it from your dashboard.

When will my plan be ready?

Plan generation starts right after payment. It usually takes a few minutes. You’ll see a status screen, then you’re taken to your dashboard where the full meal plan, daily macros, and weekly shopping lists are available.

Your plan

How do I access my protocol?

After generation completes, your protocol appears in your dashboard. Use the plans section to view daily meals, macros, and shopping lists.

Excluding foods and allergies

In the intake questionnaire you can list allergies, intolerances, and foods you don’t want. We exclude them from your plan. Be specific and thorough; we can’t account for cross-contamination or hidden allergens in store-bought products, so always read labels before eating.

Swapping or adjusting meals

You can swap a meal for another with similar calories and macros. The goal is to stay close to your daily targets. List preferences and dislikes during setup so the plan fits your taste from the start.

Can I adjust my plan mid-cycle?

60- and 90-day plans allow regeneration. If your inputs change (e.g. weight, goal) or you need to fix a technical issue, contact support. We may offer a one-time recalibration depending on the situation.

Payments & refunds

One-time payment, no subscription

You pay once for your chosen plan length. No monthly fees, no auto-renewal, nothing to cancel. The plan is yours to keep.

Refund policy summary

Because this is a custom digital product delivered instantly, we generally don’t refund for change of mind. If your plan has a technical error or includes an ingredient you explicitly excluded, we’ll do a one-time recalibration at no cost. A full refund is issued only if recalibration doesn’t fix the issue. See our full Refund Policy for details.

Account & technical

Password reset

Use the Forgot password? link on the login page. You’ll receive an email with instructions.

Data and privacy

We use encryption for data in transit and at rest. Your data is never sold. For full details, see our Privacy Policy.

Is this professional advice?

No. OptiPlate Health is an algorithmic meal-planning tool for healthy adults. It doesn’t diagnose or treat conditions. If you have a health issue, take medication, or are pregnant or breastfeeding, talk to your doctor before changing your diet.

FAQ